This website contains material which is owned by or licensed to Bonvier. This material includes, but is not limited to, the design, layout, appearance and graphics. Reproduction is prohibited, other than in accordance with the copyright, which forms part of these terms and conditions.
Bonvier offers free shipping worldwide. No matter where you live, we deliver our products right to your doorstep. We work in close cooperation with renowned shipping and postal companies DHL, UPS and Poste Italiane.
Italy - DHL/DPD Express - Free (3-7 business days) Europe - DHL/DPD Express - Free (3-7 business days) Rest of World - DHL/DPD Express - Free (3-7 business days)
CHANGE YOUR ADDRESS OR PERSONAL INFORMATION
If you have placed your order and realized that you have given the wrong address or typed an error in your personal information. Please contact us immediately to request a change of adress or personal information. It is important you contact our customer service within hours, because otherwise your order have already been sent by DHL/DPD. For further information or questions, please contact our customer service.
When we have received your order we will send a confirmation (receipt) to your e-mail adress. Please save this e-mail in order to facilitate any contact with customer service. This order confirmation (receipt) also serves as a guarantee of proof of purchase.
You can choose to pay with VISA, Mastercard, Credit Card, Debit Card or an Account at PayPal. You are not obliged to register for an account at PayPal. You can still choose to make the payment with only your credit card without logging in. To read more about specific terms and conditions about our payment solution, please visit www.paypal.com. Bonvier does not handle or save any credit- or debit card numbers. Bonvier does not charge any extra fee for payments made by card. When your payment is approved the terms and conditions are applied. Once your order and payment is confirmed, you are not affected by any changes in price or currency exchange rates that may occur over time.
RATES, VAT & TAX
All our prices shown are including 22% VAT. For orders made within the EU, VAT is included in the invoice. Non-EU countries are subject to certain VAT and custom duties. The VAT for non-EU countries will be deducted at checkout. It is the customer's responsibility to adhere to their local tax regulations, which includes import duty and VAT. If it occur such additional charges, they must be payed by you in order for your package to go through customs. Please contact your local customs office for more information.
CANCELLATION & RETURN
We offer a 30 days return policy. Bonvier is liable if the products you have ordered are damaged or somehow lost during shipping. If the products are damaged or lost in transit you have to make contact with us within 3 weeks from the day you placed your order. If the product are lost or damaged when you returning it to Bonvier, the customer is held liable. Cancellations after your order has been dispatched is not possible. In case your order has already been dispatched, the customer is required to receive the order and it is your responsibility to cancel the order in accordance with the conditions of sale. The cancellation is not valid until the customer has confirmed with Bonvier by either by e-mail or telephone, and this contact has been acknowledged by Bonvier. If the product may be unavailable, Bonvier reserves the right to cancel the order. We will notify the customer of a replacement or any equivalent product if possible. If Bonvier receives a package in return that has not been received by the customer, we reserve the right to charge you for all costs that incur from handling your order and shipment. An invoice will be sent to you and payment of the invoice must be made within 10 days.
COMPLAINT TERMS AND WITHDRAWAL
It is important that the customer control the product when the shipment is received, in order to verify that the products are not damaged and correct type. If you receive your product and see that we have sent the incorrect product or it is damaged, please contact us within 3 weeks from the date you placed your order. To help you in the best possible way, please inform us your order number and the reason for complaint when contacting us. We respond to you as soon as we can with instructions on how to return your item. It is important that the returning product is packaged in such a way that it cannot be damaged in transit. The customer is entitled to a full refund of the shipping cost if the product has a manufacturing fault which is covered by the warranty. Bonvier has the right to replace defective products with products of the same model. If the item has been discontinued, the customer will receive a full refund. The customer always has the right to cancel the order within 3 weeks. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received and the security tag must not be removed. Return shipping are paid by the consumer.
Orders placed in another person's name without their consent, or any other damage suffered to that person or Bonvier, will be reported to the italian police authorities. Bonvier holds the right to change prices, correct incorrect prices on all orders as well as final sales. Bonvier has also the right to cancel orders at any time. All attempts at fraud will be reported to the italian police and Bonvier reserves the right to cancel the purchase if strong suspicion is arisen. Italian law shall govern any dispute and any issues under these terms.
Bonvier offer 2 year manufacturer's warranty on all products from the date of purchase, unless otherwise is stated in writing. This warranty covers manufacturing faults on the product. To receive the replacement that is covered under this warranty you have to make contact with Bonvier customer service immediately.
Note that replacements will be charged, even during the warranty term, if failure or damage of the product is caused by improper use, carelessness, outer forces, unjustifiable repair or modification, esthetic changes that occur during use such as scratches. Replacement product will also be charged if the retail store and the purchase date are not indicated on the warranty, or if the warranty is not submitted along with the watch. Battery replacement will be charged even during the warranty term.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified terms, and shall not restrict any lawful right of the customer.
When purchasing our products, we will save some of your information to help fulfill your order. Bonvier treats all personal information as confidential and nothing is passed on to a third part. You have the right to request access to your data and if there is anything incorrect you can have it changed or removed.
Bonvier has the right to adjust their prices, include additional costs and change product information such as product pictures and special offers without notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the pages and cannot guarantee that all images accurately reflect the true appearance. The images may also differ from reality depending on the settings on your screen. All images should be seen as an example, and do not guarantee correct appearance and characteristics.
LIMITED LIABILITY FOR DEFECTS
Bonvier have limited responsibility for errors and faults made in delivery due to existing conditions of sale. Bonvier bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
INTELLECTUAL PROPERTY RIGHTS
The rights in the designs and content of this website are owned by Bonvier. Copyright and other intellectual property rights protects them. You may not copy, reproduce, modify, distribute, display or transmit any part of this site without permission. All trademarks, product names and company names or logos featured on this website are the property of their owners.
RETENTION OF TITLE
All products remain Bonvier property until full payment is made.
These terms are governed by Italian law. You and Bonvier both agree to submit to the non-exclusive jurisdiction of the Italian courts. These conditions are applicable where the Italian or other applicable law do not provide conditions that are in conflict with them.
Bonvier shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.